Returns

We hope that you are happy with your Kitkabin purchase, however if you are not completely satisfied you can return it to us via post any time within 28 days of receipt.

Alternatively you can leave the items at Surrey Sports Park reception – please make sure you label your return clearly with your name, order number and reason for return.

We cannot refund your goods in store nor can Surrey Sports Park reception process returns.

Please note we do NOT accept returns on SALE items or any items bought at a discount using offer codes. Refunds can only be issued on purchases of FULL PRICED items ONLY. We cannot accept returns of items that have had name customisation, unless there is a fault/error on our behalf.

Products must be returned in their original packaging, unworn and undamaged. All garments are subject to inspection.

In the interest of hygiene, we may refuse returns on swimwear where the hygiene label is no longer intact. For health considerations there are no exchanges on underwear unless faulty.

Please ensure all returns are accompanied with a covering letter to ensure your return can be dealt with promptly. All returns will be dealt with within a 10 working day period, please allow a further 10 working days for refunds to appear back into your account.

Please return your item/s to us at the below address:

Print My Kit
105a Stoke Road
Guildford
GU1 4JN

Email: info@kitkabin.com
Tel: 01483 921 725

Please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to Kitkabin.